Privacy Policy

Who we are

This Privacy Policy applies to the website ammaslove.in and the services linked from it, including our online store, feedback pages, enquiry form, customer accounts and support tickets. The website is operated by Amma's Love, Green Villas Road, Sai Homes, Ameenpur, Hyderabad, Telangana 500081 ("Amma's Love", "we", "us").

By using our website, placing an order or sending us your feedback, you agree to the practices described here. If you do not agree, please do not use the services that need your personal information.

Information we collect

What we collect depends on how you use our website.

When you leave feedback

We send you a private feedback link after your order. The feedback form collects:

• Your name and mobile number (we already hold these from your order or enquiry)
• Your city or location
• Optional: email address, profession, Instagram ID and Facebook ID
• The product you bought and the purchase date
• Your star ratings and your written review
• The date and time you accepted our privacy notice (as a record of your consent)

When you place an order or create an account

• Name, mobile number, email address and delivery address
• The items, pack sizes and amount of your order, and its status
• Your login details and email verification codes, if you create an account

When you contact us

• Enquiry form: name, phone or WhatsApp number, email address, enquiry type and your message. Enquiries are recorded through Google services that we use for this purpose (see "Who we share information with").
• WhatsApp, email and support tickets: whatever you choose to tell us, such as order details and photos of a product problem.
• Community forum: the account details and posts you add on our discussion forum.

Technical information

Your browser stores a few small items on your device, such as your cart and your light or dark mode choice (see "Cookies and local storage"). Our servers may also record basic technical information such as your IP address and browser type for security and to keep the website working.

How we use your information

• To take, prepare, pack and deliver your orders and keep you updated on them
• To reply to your enquiries, support tickets and WhatsApp messages
• To send service emails, such as order updates, email verification codes and a thank-you after you leave feedback
• To read, moderate and, once approved, publish your review on our customer ratings page
• To understand what customers like and improve our products and service
• To keep our website secure, prevent misuse and meet our legal and accounting duties

We do not sell your personal information.

What we show publicly

Every feedback is read by our team first. Only approved reviews appear on our customer ratings page. When a review is published, these details are shown:

These details are never shown on our website:

If you do not want your Instagram or Facebook ID shown, simply leave those fields empty. Please do not put contact details in your written review.

Who we share information with

We share information only with people and services that help us run the business, and only as much as they need:

• Delivery partners: your name, delivery address and phone number, so they can deliver your order.
• Email and hosting providers: our website hosting company and email service, which carry and store the emails and data of our website.
• Google: we use Google services to record enquiries from our contact form and to load fonts. Your browser contacts Google when fonts load, which means Google can see your IP address.
• Payment apps and banks: your UPI app and bank process your payment under their own privacy terms.
• Authorities: when the law requires it, or to protect our rights, customers or website.

We do not sell, rent or trade your personal information to anyone.

Cookies and local storage

We keep this to the minimum our website needs to work. We do not use advertising cookies on the pages covered by this policy.

You can clear these at any time from your browser settings. If you block essential items, features such as the cart and sign-in may not work.

How long we keep information

We keep your information only for as long as we need it for the reasons above. Order and payment records are kept for as long as our accounting and tax duties require. Published reviews stay on our website until you ask us to remove them or we decide to retire them. When information is no longer needed, we delete it or make it anonymous.

How we protect your information

• Feedback links are private and unique to each customer.
• Reviews are checked by our team before anything is published.
• Access to customer details is limited to our team members who need it.
• You can protect your own account by choosing a strong password and not sharing it.

No website or online service can be made completely secure. We work to protect your information, but we cannot guarantee absolute security. Please keep your account password and feedback link to yourself.

Your rights and choices

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

• Tell you what personal information we hold about you
• Correct or update information that is wrong or incomplete
• Delete your information, or remove your published review, where we are not required to keep it
• Stop using your information for a purpose you agreed to earlier (withdraw consent)
• Respond to a complaint about how we handle your information

To make a request, email team@ammaslove.in or message us on WhatsApp from the number we hold for you. We may ask you to confirm who you are before we act on a request. If you are not satisfied with our reply, you may approach the authority designated under Indian law.

Children

Our website is meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please tell us and we will delete it.

Links to other websites

Our website links to other services, such as WhatsApp, Instagram, Facebook, our community forum and your UPI app. They have their own privacy practices, and this policy does not cover them. Please read their policies before sharing information with them.

Changes to this policy

We may update this policy from time to time, for example when we add a new feature. The "Last updated" date at the top shows when it last changed. If a change is important, we will tell you on our website or by email.

Contact us

Questions about this policy or your information? We are happy to help.