Terms & Conditions

Agreeing to these terms

These Terms & Conditions apply when you visit ammaslove.in, create an account, place an order or use any of our services. The website is run by Amma's Love, Green Villas Road, Sai Homes, Ameenpur, Hyderabad, Telangana 500081 ("Amma's Love", "we", "us").

By using our website or placing an order, you confirm that you have read these terms and our Privacy Policy and that you agree to them. If you do not agree, please do not use the website.

Your account and information

• You must be at least 18 years old, or use the website with a parent or guardian, to place an order.
• Give us correct and complete details, including your name, phone number and delivery address, so we can reach you and deliver.
• Keep your password and your feedback link private. You are responsible for what happens through your account.
• We may pause or close an account if we find false information, misuse or a breach of these terms.

Our products

Our pickles (pachadulu), podulu, sweets, papads and ghee are prepared by hand in small batches using traditional recipes.

• Natural variation. Because the food is handmade, colour, texture, heat and taste can differ a little between batches. This is normal and part of the tradition.
• Pictures and descriptions. Photos are for illustration. The actual jar, pouch or pack may look slightly different.
• Health information. The "health benefits" and age-group notes on our product pages are general information about traditional ingredients. They are not medical advice and do not promise any treatment or cure. Please speak to your doctor if you have a health condition.
• Allergies. Our products may contain, or be prepared near, ingredients such as milk, sesame, mustard, nuts and spices. Please read the product details and ask us before you order if you have any allergy. We cannot promise that any product is free from traces of these ingredients.
• Storage. Follow the storage and "use by" advice given with your product to keep it fresh and safe.

Prices and availability

• All prices are in Indian Rupees (₹). The price of a pack is worked out from the per-kg price of the product and the pack size you choose, after any discount shown.
• Prices, discounts and pack sizes can change without notice, but the price you see when you place your order is the price you pay for that order.
• Some products may show as Out of Stock or Coming Soon and cannot be ordered until they are available.
• If we find a pricing or listing mistake after you order, we will tell you and you may either confirm the order at the correct price or cancel it for a full refund.

Orders and payment

• Adding items to your cart and submitting an order is an offer to buy. The order is confirmed only when we accept it and your payment is matched.
• Payment is made by UPI to the account shown at checkout. Please pay the exact amount and keep your payment reference.
• We may hold an order until we can verify the payment. If we cannot verify it, or if an item is unavailable, we may cancel the order and refund anything you have paid.
• We may refuse or cancel an order that looks fraudulent, was placed in error or breaks these terms.
• Bulk, function or customised-recipe orders are agreed with you separately on WhatsApp, including price, quantity and timing.

Delivery

• We deliver across Hyderabad. For delivery outside Hyderabad, message us on WhatsApp and we will arrange it with you.
• Delivery times we give are estimates. Weather, festivals, traffic or courier delays can affect them, and we will keep you informed.
• Any delivery charge will be shown or told to you before you pay.
• Please make sure someone can receive the parcel at the address and phone number you gave. If delivery fails because of wrong details or no one is available, re-delivery may cost extra.
• You can follow your order on our order tracking page using your order code.

Cancellations, returns and refunds

Our products are food items made fresh for you, so we cannot take back opened or used products. Your rights under the Consumer Protection Act, 2019 and related rules stay fully protected. In particular:

• Damaged, leaking, wrong or spoiled items. Tell us as soon as possible after delivery on WhatsApp, by email or through a support ticket, with your order code and clear photos or a short video of the item and the packing.
• After we check the problem, we will replace the item or refund you. Refunds are made by UPI or to the original payment method.
• Cancelling an order. You can cancel before we start preparing or dispatching it. Message us as early as possible. Once your order is packed or dispatched, we may not be able to cancel it.
• Change of mind. Because the food is perishable and sealed for hygiene, we cannot accept returns for a change of mind after delivery.
• Please keep the packing until your claim is settled.

Your reviews and feedback

• Please keep your feedback honest and about your own experience. Do not post anything abusive, hateful, misleading, unlawful or that invades another person's privacy, and do not put phone numbers or addresses in a review.
• When you submit feedback, you agree that, once approved, we may display your name, location, profession, product, purchase and review dates, ratings, review and any Instagram or Facebook ID you provide on our website. Your mobile number and email are never shown. See our Privacy Policy for details.
• We read every feedback before it is published. We may lightly edit for spelling or length, or decide not to publish a review that breaks these terms. We do not remove reviews only because they are critical.
• You can ask us at any time to edit or remove your published review by writing to team@ammaslove.in.
• You confirm that the review is your own, and you allow us to display it on our website without payment.

Using our website and community

When you use our website, support tickets, enquiry form or community forum, you agree not to:

• Give false information, place fake orders or pretend to be someone else
• Harass, abuse or threaten our team or other customers
• Try to break into, overload or disturb our website, or copy its data automatically
• Post spam, advertising or anything unlawful

We may remove content and suspend access to protect our customers and our website.

Our brand and content

The Amma's Love name, logo, photographs, product descriptions, recipes and the design of this website belong to us or are used with permission. You may view and share links to our pages for personal use. Please do not copy, sell or use our content or brand for any other purpose without our written permission.

Our responsibility

We take great care over every batch and every parcel. To the fullest extent the law allows, we are not responsible for indirect or incidental losses, for delays caused by events outside our control, or for problems caused by storing or using a product against the instructions given. Our total responsibility for any order is limited to the amount you paid for it.

Other services and links

Our website works with and links to services we do not control, such as WhatsApp, Instagram, Facebook, UPI apps, delivery partners and our community forum. Their own terms and privacy practices apply when you use them, and we are not responsible for their content or availability.

Governing law

These terms are governed by the laws of India. Any dispute that we cannot settle by talking will be dealt with by the courts at Hyderabad, Telangana, without affecting any right you have to approach a consumer forum as allowed by law.

Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top shows when they last changed. Orders you have already placed are covered by the terms that applied when you ordered. By continuing to use the website after a change, you accept the updated terms.

Contact us

Questions about these terms, your order or a problem to report? Reach us any time.

Also read our Privacy Policy.